It will also put together an action plan to prevent such an outage occurring again. With the situation now resolved, Roblox is set to publish a post-mortem about what exactly happened once it has completed an analysis. We were able to fully restore service as of this afternoon."īaszucki reassured that there has been no loss of player data " your Roblox experience should now be fully back to normal," he said.
Upon successfully identifying this root cause, we were able to resolve the issue through performance tuning, re-configuration, and scaling back of some load. "Due to the difficulty in diagnosing the actual bug, recovery took longer than any of us would have liked. The result was that most services at Roblox were unable to effectively communicate and deploy. Rather the failure was caused by the growth in the number of servers in our datacenters. "This was not due to any peak in external traffic or any particular experience. "A core system in our infrastructure became overwhelmed, prompted by a subtle bug in our backend service communications while under heavy load," Baszucki explained. In a blog post, Roblox founder and CEO David Baszucki explained that the multi-day outage was down to "a combination of several factors", none of which were due to external traffic or specific Roblox experiences.
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